- Inbound, outbound and blended call handling
- Automated call distribution (ACD)
- Interactive voice response (IVR)
- Predictive and preview dialing
- Web-based agent and administrative interfaces
- Integrated call recording
- Integrated web based CRM
- Call transfers and forwarding
- Three-way calling
- Scheduled callbacks
- User-defined scripts
- Multi-tenant, multi-campaign
- Definable caller ID per campaign
- ANI and DNIS detection
- 100% recording of all calls
- Scheduled callback per agent
- Home based agent
- Hot keys for quick hang-ups and setting call dispositions
- Leads recycling
- Definable agent wrap-up time per campaign
- Definable disposition code
- Definable time zone restrictions
- Message auto-play for answering machine calls
- Upload and download of customer lists (or leads)
- Drop timer with safe-harbor message for FTC compliance
- Definable drop call ratio
- Internal DNC and blacklist
- Reports and analytics
- Real-time campaign screens
- Listen-in and barge-in
- Scalable to thousands of seats
- Full Australia, USA, & UK telemarketing and DNC compliance